SHIPPING POLICY

We currently ship within the United Kingdom only.

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Order Processing

All orders are processed within 1–3 working days.
Please note that processing times may be slightly longer during busy periods, promotions, or holidays.

You will receive a confirmation email once your order has been dispatched.

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Delivery

Delivery times may vary depending on your location and the courier used.
Most orders are delivered within 2–5 working days from dispatch.

Please note that delivery times are estimates and are not guaranteed.

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Shipping Costs

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

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Delays

While we aim to dispatch all orders as quickly as possible, delays can occasionally occur due to circumstances beyond our control, such as courier delays, weather conditions, or high demand.

We are not responsible for delays caused by the delivery provider once your order has been dispatched.

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Incorrect Address

Please ensure that your delivery address is entered correctly at checkout.
We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

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Lost or Damaged Items

If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us as soon as possible so we can investigate with the courier and resolve the issue.

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Contact

If you have any questions about shipping, please contact us at:thehairaffairltd@gmail.com

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